KnowledgeBase

My open rates seem too high?

Here are some common issues that can cause your open rates to be too high. 1. The aggressive spam filter is causing high open rates Few spam filters will click links in incoming mail before delivering them to make sure there isn't any malicious content. Our platform...

Why do my open rates seem low or are showing zero counts?

It may be one of the following reasons. 1. Check if your open tracking enabled for your campaignOpen tracking must be enabled before the campaign is sent to track opens in the campaign report.If open tracking was disabled for a campaign, there you won't able to see...

How open tracking works?

Each time you email campaigns via your platform, the system embeds a tiny invisible image pixel at the bottom of your HTML email. This open tracker image pixel is unique to each campaign and for each contact. When someone opens your email with images turned on, that...

Can I send only plain text email?

While sending an email campaign at the Template stage change the option of Only plain text from NO to YES as follows. It will change your email from HTML to the only plain text version.

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